Transforming Receiving For DSCSA Compliance

Overview

We transformed the receiving process in pharmacies to ensure government compliance, enhance operational efficiency, and improve the user experience.

My Role

My Role

Sr. UX Designer

Sr. UX Designer

What I Did

What I Did

Design Brief • UX • UI • Prototypes • Usability Research

Design Brief • UX • UI • Prototypes • Usability Research

Company

Company

Walgreens®

Walgreens®

Project Type

Project Type

SaaS, Enterprise, & Healthcare

SaaS, Enterprise, & Healthcare

Duration

Duration

June 2023 - November 2023

June 2023 - November 2023

The problem

The Introduction Of The Drug Supply Chain Security Act (DSCSA)

In November 2023, the U.S. government introduced the Drug Supply Chain Security Act (DSCSA), mandating the tracking of goods from the time they are received by pharmacies until they reach patients.

This new regulation posed a challenge for pharmacies to update their processes to ensure compliance. However, it also presented a significant opportunity to enhance stock accuracy and improve patient safety by ensuring that only safe products reached patients' hands.

In November 2023, the U.S. government introduced the Drug Supply Chain Security Act (DSCSA), mandating the tracking of goods from the time they are received by pharmacies until they reach patients.


This new regulation posed a challenge for pharmacies to update their processes to ensure compliance. However, it also presented a significant opportunity to enhance stock accuracy and improve patient safety by ensuring that only safe products reached patients' hands.

The solution

Enable Product Traceability During The Receiving Process

Implement a system that tracks individual items as they are received, allowing both users and the system to trigger ad-hoc audits, report missing products or overages, and flag suspicious items when necessary."

Implement a system that tracks individual items as they are received, allowing both users and the system to trigger ad-hoc audits, report missing products or overages, and flag suspicious items when necessary."

Who We Built This Solution For

Mark

The By The Book Pharmacy Technician

Demographics

Age: 27

Experience: 5 year
Occupation: Pharmacy Technician
Location: Chicago, IL

Age: 27

Experience: 5 year
Occupation: Pharmacy Technician
Location: Chicago, IL

Background

Mark has been a pharmacy technician for 5 years. He handles product inventory, prescription orders, and assists pharmacists with administrative tasks. He trains new techs in proper ways of working. Having a system that helps reinforce the training would be great

Mark has been a pharmacy technician for 5 years. He handles product inventory, prescription orders, and assists pharmacists with administrative tasks. He trains new techs in proper ways of working. "Having a system that helps reinforce the training would be great."

Technology proficiency

High – very comfortable with digital tools, enjoys using tech to streamline tasks but is frustrated with outdated systems.

High – very comfortable with digital tools, enjoys using tech to streamline tasks but is frustrated with outdated systems.

Goals

Ensure patient safety

Ensure patient safety

Quickly and accurately handle inventory transfers.

Quickly and accurately handle inventory transfers.

Minimize errors in medication transfers to reduce patient wait times.

Minimize errors in medication transfers to reduce patient wait times.

Ensure that products transferred are within compliance standards.

Ensure that products transferred are within compliance standards.

Pain points

Constantly being timed-out while performing a task.

Constantly being timed-out while performing a task.

Tedious paperwork and manual tracking slow down the transfer process.

Tedious paperwork and manual tracking slow down the transfer process.

Limited visibility into product status once it's requested to another store.

Limited visibility into product status once it's requested to another store.

High volume of tasks can lead to mistakes, which affects patient trust.

High volume of tasks can lead to mistakes, which affects patient trust.

Stock discrepancies and transfer delays lead to patient dissatisfaction.

Stock discrepancies and transfer delays lead to patient dissatisfaction.

Photo by Freepik

How It Works

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© 2024 Luis Daza

Currently working at Walgreens Boots Alliance

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